What do businesses get when integrating multi-channel on CRM software?

What do businesses get when integrating multi-channel on CRM software?
From the multi-channel integration, all customer contact information is dynamically synced to CRM from forms on the website, landing page, inbox on Facebook, Zalo, ...
Expanding sales marketing channels, customer care. Finding more customers, closing deals faster, keeping customers longer thanks to a 360-degree view of customers, from which to regularly interact with customers.
Save time, costs, increase productivity and work efficiency of employees. No need to collect information manually, not log in to Facebook, Zalo to take care of customers, do not have to sit for general analysis, classification of customer data ...
Optimize, automate sales processes, and take care of customers. Increase customer service. From there, it increases productivity, sales efficiency, and improves customer satisfaction.